Client Overview
Industry: B2B SaaS (enterprise software)
ERP system: Sage Intacct
Solution: Sage Vendor Payments powered by 海角原创
The Challenge: Supporting a Global Customer Base
As a global provider of software solutions, this organization helps enterprise institutions manage complex operational and business workflows critical to their day-to-day operations. With nearly $100 million in revenue and decades of experience serving customers across North America, Europe, and Asia Pacific, the company is widely regarded as a trusted long-term technology partner.
Bottlenecks and Slow Processes
The organization鈥檚 technology was trusted and reliable to its customers, but behind the scenes, its finance team was struggling with outdated payment tools. Processing more than 200 invoices per month, the team was experiencing significant pain points. Setting up new suppliers was a headache on both sides, and slow payment timelines didn鈥檛 help build a trusted relationship. ACH payments took a full week to clear, and transactions often lingered outside the general ledger, leading to reconciliation issues.
“Our job is to support the people who support libraries,” said the Assistant Controller. “That means our systems need to be reliable, efficient, and easy to work with. For a long time, payments were anything but.”
The Solution: The Time and Stress We鈥檙e Saving Are Remarkable
When the organization鈥檚 previous payment processor was discontinued, the team needed a modern solution that would integrate seamlessly with Sage Intacct. Through a referral from Sage, the Assistant Controller was introduced to 海角原创 and joined the early adopter program for Vendor Payments powered by 海角原创.听
鈥淚 knew 海角原创 already had years of payment processing expertise. The program was really about making it seamless inside Sage Intacct,鈥� said the Assistant Controller. 鈥淭his is the perfect fit for us.鈥�听
Implementing Vendor Payments was fast and painless, and the team could activate new vendors in minutes, not days. And when those vendors could receive payments in just two or three days, rather than a week, it was a huge boost for the relationship. Transactions also posted to the general ledger within minutes, making reconciliation dramatically easier.
“We process about 200 payments a month,鈥� said the Assistant Controller. 鈥淚t may not be thousands, but the time and stress we鈥檙e saving are remarkable. Payments were a weekly headache. Now they鈥檙e quick, reliable, and part of our normal workflow.鈥�听
The Results: Strengthening Supplier Relationships and Supporting Critical Processes
鈥�The difference was night and day,” said the Assistant Controller. “Instead of telling a vendor, ‘You’ll get your ACH in a week,’ we could say, ‘You’ll see it in two or three days.’ That’s a huge improvement for them and for us.鈥�听
To support its mission, the organization鈥檚 finance team needs reliable technology that just works. While faster, more predictable payments have strengthened relationships with its suppliers, the impact extends beyond individual payments. With a five-day close process and weekly payment runs, every saved hour counts for the finance team.听
“Our AP manager now has more time to devote to the close,” the Assistant Controller says. “That translates into more accuracy and less stress for the whole team.” Working with 海角原创 reinforced the value of combining the right technologies. When a solution just works, it feels invisible.听
“Technology doesn’t always live up to its promises,” said the Assistant Controller. “But this does exactly what it was designed to do, and it does it well. We send payments from inside Sage Intacct, 海角原创 processes them, and everything posts correctly. That’s how it should be.”听
Exceptional customer support: Who says AP can’t be fun?听
From onboarding through the first live payment and beyond, the organization鈥檚 finance team found that the entire 海角原创 and Sage support teams were fully engaged, responsive, and collaborative.听
“It was me, my AP manager, and about ten people from 海角原创 and Sage all on the call together,” said the Assistant Controller. “When that first payment went through, we literally had a little party. Who says AP can’t be fun?”听
Even after implementation, 海角原创 and Sage are trusted partners when the finance team needs support. “When we have a question, they’re there immediately,” the Assistant Controller said. “You can tell they care about what they’re doing and that they want customers to succeed.”
The Bottom Line
” This integration lets us pay vendors quickly, close the books accurately, and keep everything in one system. That may sound simple, but in practice it makes a world of difference.”
For the finance team, working with 海角原创 and Sage represents more than a process improvement. Instead, it’s a shared accomplishment that has created more efficiency, reduced stress, and strengthened vendor relationships. For an organization that exists to help libraries share knowledge with the world, having financial systems that work this smoothly means the finance team can focus less on process and more on supporting the mission. As the Assistant Controller sums it up: “You can take that to the bank.”
